Apple Says Its iPhone 6s Battery Bug Extends Further Than It First Thought

by josephhincks

A bug in Apple’s [fortune-stock symbol=”aapl”] iPhone 6s battery that causes some phones to abruptly shutdownbefore their charge is exhausted is more widespread than the company initially thought.

On Tuesday the iPhone maker announced that the issue may affect some phones not manufactured in September or October of 2015, which it had previously determined as the only susceptible batch.

In the English translation of a message posted on the company’s Chinese support page, Apple said that a “small number of customers outside of the affected range have also reported an unexpected shutdown.”

The bug — which the company put down to a battery component being “exposed to controlled ambient air longer than it should have been” before assembly — is not a safety issue, Apple stressed.

After a wave of complaints flooded Beijing-based regulator the China Consumers Association last month, Apple announced in November that it would offer free battery replacements for iPhone 6s units purchased in September and October 2015 that fell within an undisclosed serial number range.

In its latest announcement, the California-based tech company said that, as part of an information gathering effort, it would be incorporating additional diagnostic capabilities in an iOS software update, which would be available next week. It did not disclose how many phones might be affected.

For more on Apple’s iPhone 6s battery issue, watch Fortune’s video:

[fortune-brightcove videoid=5219073809001]

It has been a tough year for smart phone makers. Earlier this year Samsung [fortune-stock symbol=”ssnlf”] was forced to recalland cancel its Galaxy Note 7 after numerous users reported their phones exploding or catching fire. That bug was down to overheating lithium-ion batteries

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: